Privacy Policy

Who we are

Our website address is www.tentmakercreative.com

We provide a range of creative services to clients from our primary location in Inverness, in the Highlands of Scotland.

What personal data we collect and why we collect it

Comments

If visitors leave comments on this website we collect the data shown in the comment form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if applicable) is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information collated through contact forms on this website is used to assist customers with queries, ordering of products or other general customer support.

Personal information may be submitted in conversation with one of our employees, or by digital means such as our website forms, social media or email. Information submitted is used only for the purpose of fulfilling orders or responding to customer submitted forms/questions. We do not amalgamate submitted data for any other use.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website benefits from the use of analytics software to help us better understand how our website is being used, and what kind of people are visiting our website. Analytics is industry standard software which helps website owners understand information such as how long a visitor has been on a website, which pages they have visited and what kind of device they have used to visit this website.

We collect this information to analyse how to improve our services to you.

Who we share your data with

We do not and will not share your data with any third party. Any data collated is used solely by employees of Tentmaker Creative and for the purposes for which it was intended.

How long we retain your data

If you leave a comment on this website the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Any information that is submitted to us in relation to an order for products or services is retained for as long as we need to use that information to conclude the transaction or provide the service that has been requested. We may be required by law to retain a certain amount of information in relation to our services, or for administrative or security purposes.

The only information that we will retain for an extended period of time is information which has been submitted by users who have requested to receive ongoing updates from us in relation to news and special offers from our business. We use Mailchimp (an industry standard service provider) to help us collate this information. Each email that is sent by us (using Mailchimp) will provide an opportunity to unsubscribe or amend your preferences in the email.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We do not share your information with any other third party.

Your contact information

We only retain contact information that has been submitted voluntarily. You may request a copy of this information, or request to have the information deleted or amended at any time.

Additional information

How we protect your data

Our Data Controller is Roddy Mackay, Business owner.

We continually aim to ensure that our data policy needs are up to date and benefit our customers while allowing us to serve the functions of our business.

What data breach procedures we have in place

In the unlikely circumstance that we believe a data breach has occurred we would submit our concerns to the UK ICO (Information Commissioner’s Office), working with them to ensure all necessary preventive or remedial steps have been undertaken.

We will also contact any customer who we believe may be affected, advising them of any steps being taken to amend or rectify the situation.

What third parties we receive data from

We occasionally receive data from third parties relating to the behaviour or intentions of customers using third party services such as Facebook advertising, or Google. This information is based on user data collated on these websites, and governed by the permissions given by the user to these websites, and determined by their individual privacy policies, cookie policies, data policies or other terms, as stated. We do not collate information from any other third parties at this stage.

What automated decision making and/or profiling we do with user data

We will occasionally use collated data to help inform our marketing or business decisions in the best interest of our customers.